Support
Customer Care
White-glove service from first inquiry through years of ownership. We are here to help your pieces live beautifully.
Before you order
Our specialists can advise on scale, fabric performance, and lead times for made-to-order configurations. Share floor plans or inspiration imagery — we respond within one business day.
After delivery
- Complimentary adjustment visit within 30 days (metropolitan areas)
- Care kits tailored to leather, linen, and wood finishes
- Replacement hardware and cushion refreshes on request
Product care
Each piece ships with a care card specific to its materials. For deeper guidance, see our FAQ or email care@ikonicgroup.com.
Concierge hours
Monday – Friday, 9:00 – 18:00 CET Saturday by appointment